Follow-up
Notes for service business owners
Short, practical notes on answering, following up and getting found, from Scott Johnson in Cary, NC.
Repeat business
The customers who already said yes once
Every service business has a list of past customers and old estimates it isn't using. One plain, personal message can bring work back without spending on ads.Read more →: The customers who already said yes onceLead response
Put a real reply time next to your contact form
A small fix most service websites could make this week: tell people when they'll hear back, and make sure it's true.Read more →: Put a real reply time next to your contact formLead response